My AskAI vs Richpanel
My AskAI uniquely has 8 features · Richpanel uniquely has 8 features.
| My AskAI | Richpanel | |
|---|---|---|
| Company | ||
| Founded | 2022 | 2019 |
| HQ | London, United Kingdom | San Francisco, USA |
| AI model | — | Proprietary |
| User base | 250+ businesses, 1.4M+ tickets resolved | — |
| Platforms | Web, Chrome Extension | Web, iOS, Android, Windows, Mac |
| Languages | 95+ languages (fully multilingual) | Yes — multilingual support with real-time two-way translation for agents |
| Pricing | ||
| Pricing model | Subscription | Subscription |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $199/mo | $89/mo |
| Enterprise | From $999/mo | Custom |
| Refund policy | 60% AI resolution or money back guarantee stated on pricing page | 30-day full refund guarantee if 30% cost savings and 50% automation targets are not met within 30 days, even on annual contracts |
| All plans | Pro$199/moScale$499/moEnterpriseFrom $999/mo | PRO$89/mo per agentPRO MAX$119/mo per agentENTERPRISECustomSocial Media Moderator AI (Add-on)Free (up to 1,000 comments/month; tiered pricing for higher volumes) usageSidekick AI (Add-on)Free for unlimited useSelf Service Portal (Add-on)FreeCustomer Service AI (Add-on)$0.20 per AI-handled conversation per credit |
| Positioning | ||
| Best for | Companies using AI for customer support, from startups to large enterprises | E-commerce stores needing multi-brand support, advanced analytics, and automation |
| Differentiator | At approximately $0.10 per ticket, My AskAI claims to be up to 5x cheaper than competing AI agents like Intercom Fin and Zendesk AI while achieving over 75% average ticket resolution directly within existing helpdesks — no developer required. | 30% guaranteed savings vs Zendesk/Gorgias, 50% fewer tickets in 60 days, Self-Service Portal with automations |
| Competitors | Intercom Fin, Zendesk AI, Freshdesk Freddy, HubSpot Breeze AI, Gorgias AI | Gorgias, Zendesk |
| Features | ||
| AI Self Learning | ✓ | — |
| Advanced Analytics | — | ✓ |
| Advanced Analytics & Insights | ✓ | — |
| Automated Sentiment Scoring | ✓ | — |
| Automations | — | ✓ |
| Helpdesk Integrations (Zendesk, Intercom, Freshdesk) | ✓ | — |
| Multi Agent Setup | ✓ | — |
| Multi Brand Support | — | ✓ |
| Multi Channel Support | — | ✓ |
| Sla Management | — | ✓ |
| Soc 2 Type Ii Certified | ✓ | — |
| Self Service Portal | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | — | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | — |
| Key Integrations | Intercom, Zendesk, Gorgias, Freshdesk, HubSpot, Google Drive, Notion, Slack, Microsoft Teams, Chrome Extension, CRMs/ERPs/APIs via custom connection | Shopify, Facebook, Instagram, WhatsApp, SMS, Phone, Email, Live Chat, multiple e-commerce platforms, help desk importer for Zendesk/Gorgias migration |
| Shopify | — | ✓ |
| Slack | ✓ | — |