Intercom vs My AskAI
Intercom uniquely has 11 features · My AskAI uniquely has 6 features.
| Intercom | My AskAI | |
|---|---|---|
| Company | ||
| Founded | 2011 | 2022 |
| HQ | San Francisco, USA | London, United Kingdom |
| AI model | Proprietary (Fin AI, built on multiple LLMs including OpenAI) | — |
| User base | 30,000+ businesses | 250+ businesses, 1.4M+ tickets resolved |
| Platforms | Web, iOS, Android, Chrome Extension | Web, Chrome Extension |
| Languages | 45+ | 95+ languages (fully multilingual) |
| Pricing | ||
| Pricing model | Subscription | Subscription |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $29/mo | $199/mo |
| Enterprise | Custom — contact sales | From $999/mo |
| Refund policy | — | 60% AI resolution or money back guarantee stated on pricing page |
| All plans | Essential$29/mo per seatAdvanced$99/mo per seatExpert$139/mo per seatFin AI Agent (standalone)$0.99 per outcome usagePro Add-on$99/moCopilot Add-onFrom $29/mo per agentProactive Support Plus Add-on$99/mo | Pro$199/moScale$499/moEnterpriseFrom $999/mo |
| Positioning | ||
| Best for | Customer support teams ranging from startups to large enterprises | Companies using AI for customer support, from startups to large enterprises |
| Differentiator | Fin AI Agent included on every plan with usage-based pricing at $0.99 per Fin outcome; WhatsApp and SMS available on all plans but charged separately based on usage | At approximately $0.10 per ticket, My AskAI claims to be up to 5x cheaper than competing AI agents like Intercom Fin and Zendesk AI while achieving over 75% average ticket resolution directly within existing helpdesks — no developer required. |
| Competitors | Zendesk, Freshdesk, HubSpot Service Hub, Salesforce Service Cloud, Drift | Intercom Fin, Zendesk AI, Freshdesk Freddy, HubSpot Breeze AI, Gorgias AI |
| Features | ||
| AI Self Learning | — | ✓ |
| Advanced Analytics & Insights | — | ✓ |
| Automated Sentiment Scoring | — | ✓ |
| Fin AI Agent | ✓ | — |
| Hipaa Support | ✓ | — |
| Helpdesk Integrations (Zendesk, Intercom, Freshdesk) | — | ✓ |
| Multi Agent Setup | — | ✓ |
| Multibrand Messenger | ✓ | — |
| Soc 2 Type Ii Certified | — | ✓ |
| Sso & Identity Management | ✓ | — |
| Shared Inbox & Ticketing | ✓ | — |
| Workflows Automation Builder | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | — |
| Sla Management | ✓ | — |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | Salesforce, Stripe, Jira, HubSpot, Slack, Shopify, Zapier, GitHub, Zendesk, 350+ total integrations | Intercom, Zendesk, Gorgias, Freshdesk, HubSpot, Google Drive, Notion, Slack, Microsoft Teams, Chrome Extension, CRMs/ERPs/APIs via custom connection |
| Salesforce | ✓ | — |
| Shopify | ✓ | — |
| Slack | ✓ | ✓ |
| Zapier | ✓ | — |