Hiver vs Zipchat AI
Hiver uniquely has 13 features · Zipchat AI uniquely has 7 features.
| Hiver | Zipchat AI | |
|---|---|---|
| Company | ||
| Founded | 2011 | 2023 |
| HQ | San Jose, USA | Wilmington, Delaware |
| AI model | Proprietary (Harvey AI, powered by OpenAI) | Proprietary (LLM-based, likely GPT-4 backend) |
| User base | 10,000+ businesses | Thousands of stores (exact count not publicly stated) |
| Platforms | Web, Chrome Extension, iOS, Android | Shopify, Slack, Zapier, Salesforce, Salesforce Commerce Cloud |
| Languages | English primarily, multilingual support via integrations | All languages |
| Pricing | ||
| Pricing model | Subscription | Subscription |
| Free plan | Yes | No |
| Free trial | Yes | Yes |
| Starting price | $35/user/mo | $49/mo |
| Enterprise | Custom | $999/mo |
| Refund policy | — | 30-day money back guarantee |
| All plans | Growth$35/user/monthPro$65/user/monthElite$95/user/monthVoice$30/user/mo | Starter$49/moGrowth$129/moPro$249/moScale$499/moUnlimitedFrom $999/mo |
| Positioning | ||
| Best for | Small to large teams seeking multi-channel customer support with email, chat, Slack and voice in one workspace | Ecommerce brands on Shopify and WooCommerce seeking AI-driven sales and support automation |
| Differentiator | Shared inbox and ticketing built around email collaboration with AI agents, AI Copilot, and omnichannel support including Slack and voice | Per-reply usage model with store/website limits and AI training pages scaling across tiers |
| Competitors | Freshdesk, Zendesk, Help Scout, Front, Intercom | Tidio, Gorgias, Zendesk, Intercom, Freshdesk |
| Features | ||
| AI Agents | ✓ | — |
| AI Copilot | ✓ | — |
| AI Training Pages | — | ✓ |
| API Access | ✓ | — |
| All Channels | — | ✓ |
| Csat Surveys | ✓ | — |
| Custom API Access | — | ✓ |
| Email Forwarding | — | ✓ |
| Slas | ✓ | — |
| Sso, Hipaa & Custom Roles | ✓ | — |
| Unlimited Team Members | — | ✓ |
| Zapier Integration | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | — |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | — | ✓ |
| Sentiment Analysis | ✓ | — |
| Sla Management | ✓ | — |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | — |
| Key Integrations | Salesforce, HubSpot, Slack, Zapier, Asana, Jira, WhatsApp, Aircall, Klaviyo, Shopify | Shopify, WooCommerce, WordPress (official plugin), Instagram, WhatsApp, Messenger, Email, Any External API |
| Salesforce | ✓ | — |
| Shopify | ✓ | ✓ |
| Slack | ✓ | — |
| Zapier | ✓ | — |