Hiver vs Ochatbot
Hiver uniquely has 10 features · Ochatbot uniquely has 1 feature.
| Hiver | Ochatbot | |
|---|---|---|
| Company | ||
| Founded | 2011 | 2012 |
| HQ | San Jose, USA | Boulder, Colorado, USA |
| AI model | Proprietary (Harvey AI, powered by OpenAI) | Proprietary (customized LLM models including generative AI; Pro plan allows multiple LLM model switching) |
| User base | 10,000+ businesses | — |
| Platforms | Web, Chrome Extension, iOS, Android | Web (JavaScript single-script embed); integrates with Shopify, WooCommerce, BigCommerce and other ecommerce platforms |
| Languages | English primarily, multilingual support via integrations | English primary; multilingual not publicly stated |
| Pricing | ||
| Pricing model | Subscription | Freemium |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Starting price | $35/user/mo | $29/mo |
| Enterprise | Custom | Custom pricing |
| All plans | Growth$35/user/monthPro$65/user/monthElite$95/user/monthVoice$30/user/mo | Free$0/moStarter$9/moBasic$97/moPlus$247/moPro$497/mo |
| Positioning | ||
| Best for | Small to large teams seeking multi-channel customer support with email, chat, Slack and voice in one workspace | Ecommerce brands on Shopify and similar platforms seeking AI-driven sales, support, and order management |
| Differentiator | Shared inbox and ticketing built around email collaboration with AI agents, AI Copilot, and omnichannel support including Slack and voice | Purpose-built ecommerce AI chatbot that syncs directly with product feeds to drive AOV lifts and handle order tracking, abandoned cart recovery, and upsells natively within the chat interface |
| Competitors | Freshdesk, Zendesk, Help Scout, Front, Intercom | Tidio, Gorgias, Drift, Intercom, Yotpo SMSBump, Re:amaze |
| Features | ||
| AI Agents | ✓ | — |
| AI Copilot | ✓ | — |
| API Access | ✓ | — |
| Csat Surveys | ✓ | — |
| Slas | ✓ | — |
| Sso, Hipaa & Custom Roles | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | ✕ |
| Ticket Management | ✓ | ✓ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | — |
| Key Integrations | Salesforce, HubSpot, Slack, Zapier, Asana, Jira, WhatsApp, Aircall, Klaviyo, Shopify | Shopify, BigCommerce, WooCommerce, Zapier, third-party live chat platforms, order status systems, ecommerce product feeds |
| Salesforce | ✓ | — |
| Shopify | ✓ | ✓ |
| Slack | ✓ | — |
| Zapier | ✓ | ✓ |