Freshworks vs Nobi
Freshworks uniquely has 15 features · Nobi uniquely has 6 features.
| Freshworks | Nobi | |
|---|---|---|
| Company | ||
| Founded | 2010 | — |
| HQ | San Mateo, USA | — |
| AI model | Freddy AI (Proprietary, built on OpenAI and other LLMs) | Proprietary (semantic/conversational AI) |
| User base | 60,000+ businesses | — |
| Platforms | Web, iOS, Android, Chrome | Web, Shopify app |
| Languages | 30+ | English only (not publicly stated otherwise) |
| Pricing | ||
| Pricing model | Subscription | Usage-based |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $29/mo | $25/mo |
| Enterprise | Custom | Custom pricing |
| All plans | Starter$29/moGrowth$59/moPro$119/moEnterpriseCustom | Standard$25/mo (up to $400/mo) usageEnterpriseCustom |
| Positioning | ||
| Best for | IT teams | E-commerce sites needing AI-powered search and conversations |
| Differentiator | Freddy AI included in Enterprise plan with AI Copilot add-on available across Pro and Enterprise | Built-in Model Context Protocol (MCP) endpoint enables external AI agents to discover and query the same deployment used for the website assistant without a separate integration |
| Competitors | Zendesk, Intercom, HubSpot Service Hub, Salesforce Service Cloud, Zoho Desk | Searchie, Searchanise, Boost Commerce, Tidio, Gorgias, Yuma AI |
| Features | ||
| AI Search | — | ✓ |
| Analytics & Insights | — | ✓ |
| Change Management | ✓ | — |
| Conversational AI | — | ✓ |
| Freddy AI Copilot | ✓ | — |
| Incident Management | ✓ | — |
| Knowledge Base | — | ✓ |
| Knowledge Management | ✓ | — |
| Mcp Endpoint | — | ✓ |
| Sla Management | ✓ | — |
| Shopify Integration | — | ✓ |
| Workload Management | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✕ |
| Human Handover | ✓ | — |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✕ |
| Multilingual | ✓ | — |
| Sentiment Analysis | ✓ | — |
| Sla Management | ✓ | ✕ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | — |
| Key Integrations | Salesforce, HubSpot, Slack, Shopify, Zapier, Jira, Microsoft Teams, Google Workspace, WhatsApp, Facebook Messenger, Twilio | Shopify, WooCommerce, headless/custom sites, Facebook remarketing pixel, Google Ads pixel, CRM (generic), existing forms |
| Salesforce | ✓ | — |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | — |