Fireflies.ai vs Voiceflow
Voiceflow uniquely has 18 features · Fireflies.ai uniquely has 14 features.
| Fireflies.ai | Voiceflow | |
|---|---|---|
| Company | ||
| Founded | 2016 | 2019 |
| HQ | San Francisco, USA | Toronto, Canada |
| AI model | Proprietary (with integrations including Perplexity AI for Live Assist) | Multi-model (OpenAI, Anthropic, Google, custom LLMs + proprietary Voiceflow Core) |
| User base | 1 million+ companies | 200K+ users, 4K+ customers |
| Platforms | Web, iOS, Android, Chrome Extension, Desktop App | Web, API (Mobile/Custom Interfaces) |
| Languages | 100+ | Multilingual (multilingual support confirmed via Turo case study) |
| Pricing | ||
| Pricing model | — | Freemium |
| Free plan | Yes | Yes — free tier available (Sign up for free offered on homepage) |
| Free trial | No — free tier available indefinitely | Yes |
| Starting price | $18/mo | — |
| Enterprise | Contact Us | Custom — contact sales |
| All plans | Pro$18/moBusiness$29/moEnterpriseStarts at $456/yr | — |
| Positioning | ||
| Best for | Meeting transcription and AI summaries for individuals to large enterprises | Agencies, partners, and businesses deploying AI agents across customer experience channels |
| Differentiator | Fireflies combines high-accuracy meeting transcription with 200+ AI Skills, real-time Live Assist coaching, conversation intelligence analytics, and deep CRM/project management integrations across 1M+ companies. | Multi-client workspace management with white-labeling, client handoff tools, real-time observability, and support for all major model providers |
| Competitors | Otter.ai, Fathom, Chorus.ai, Gong, Grain, tl;dv | Botpress, Dialogflow, Rasa, Ada, Intercom Fin, Kore.ai |
| Features | ||
| AI Summaries | ✓ | — |
| Hipaa Compliance | ✓ | — |
| Multi Client Workspace Management | — | ✓ |
| Real Time Performance Analytics | — | ✓ |
| Sso + Scim | ✓ | — |
| Team Roles and Permissions | — | ✓ |
| Unlimited Transcription | ✓ | — |
| Usage Based Billing | — | ✓ |
| Video Recording | ✓ | — |
| Voice Agents | ✓ | — |
| Voice and Chat Deployment | — | ✓ |
| White Labeling | — | ✓ |
| AI Agents | — | ✓ |
| API Access | ✓ | — |
| API Webhooks | — | ✓ |
| Audio Enhancement | ✕ | — |
| Batch Processing | ✓ | — |
| Commercial Rights | ✓ | — |
| Conditional Logic | — | ✓ |
| Custom Code | — | ✓ |
| Data Transform | — | ✓ |
| Error Handling | — | ✓ |
| Execution Logs | — | ✓ |
| Human in Loop | — | ✓ |
| Languages Supported | ✓ | — |
| Mobile App | ✓ | — |
| Music Generation | ✕ | — |
| Noise Removal | ✕ | — |
| Podcast Editing | ✓ | — |
| Team Features | — | ✓ |
| Text to Speech | ✕ | — |
| Transcription | ✓ | — |
| Trigger Types | — | Webhook / API / chat widget / voice / phone / mobile |
| Visual Builder | — | ✓ |
| Voice Cloning | ✕ | — |
| Voice Styles | ✕ | — |
| Integrations | ||
| Adobe Audition | ✕ | — |
| API Access | ✓ | ✓ |
| Garageband | ✕ | — |
| Key Integrations | Zoom, Google Meet, Microsoft Teams, Salesforce, HubSpot, Slack, Notion, Aircall, RingCentral, Greenhouse, Lever, Asana, Zapier, Chrome Extension | OpenAI, Anthropic, custom LLMs (bring your own model), web chat widget, phone/call centre systems |
| Openai Integration | — | ✓ |
| Webhook Support | — | ✓ |
| Zapier | ✓ | — |