Fireflies.ai vs Salesforce
Salesforce uniquely has 21 features · Fireflies.ai uniquely has 14 features.
| Fireflies.ai | Salesforce | |
|---|---|---|
| Company | ||
| Founded | 2016 | 1999 |
| HQ | San Francisco, USA | San Francisco, USA |
| AI model | Proprietary (with integrations including Perplexity AI for Live Assist) | Einstein AI (Proprietary) + integrated LLMs |
| User base | 1 million+ companies | 150,000+ companies |
| Platforms | Web, iOS, Android, Chrome Extension, Desktop App | Web, iOS, Android, Windows Desktop |
| Languages | 100+ | 30+ |
| Pricing | ||
| Pricing model | — | Subscription |
| Free plan | Yes | Yes |
| Free trial | No — free tier available indefinitely | Yes |
| Starting price | $18/mo | $25/user/mo |
| Enterprise | Contact Us | $175/user/mo |
| Refund policy | — | No standard public refund policy; contract-based terms |
| All plans | Pro$18/moBusiness$29/moEnterpriseStarts at $456/yr | Starter Suite$25/user/moPro Suite$100/user/moSales Cloud Enterprise$175/user/moService Cloud Enterprise$175/user/moMarketing Cloud Next Growth Edition$1,500/org/moCommerce Cloud B2B Growth EditionCustomSlack Business+$15/user/yr |
| Positioning | ||
| Best for | Meeting transcription and AI summaries for individuals to large enterprises | Small to large businesses needing AI-powered CRM with sales, marketing, and service automation |
| Differentiator | Fireflies combines high-accuracy meeting transcription with 200+ AI Skills, real-time Live Assist coaching, conversation intelligence analytics, and deep CRM/project management integrations across 1M+ companies. | Turnkey AI with Employee Agent, built-in sales flows, AppExchange ecosystem, and deep customisation |
| Competitors | Otter.ai, Fathom, Chorus.ai, Gong, Grain, tl;dv | HubSpot, Microsoft Dynamics 365, SAP CRM, Zoho CRM, ServiceNow |
| Features | ||
| AI Assistant | — | ✓ |
| AI Summaries | ✓ | — |
| E Commerce Storefront | — | ✓ |
| Email Marketing | — | ✓ |
| Hipaa Compliance | ✓ | — |
| Lead & Opportunity Management | — | ✓ |
| Real Time Chat | — | ✓ |
| Sso + Scim | ✓ | — |
| Sales Quoting & Forecasting | — | ✓ |
| Unlimited Transcription | ✓ | — |
| Video Recording | ✓ | — |
| Voice Agents | ✓ | — |
| AI Agents | — | ✓ |
| API Access | ✓ | — |
| API Webhooks | — | ✓ |
| Audio Enhancement | ✕ | — |
| Batch Processing | ✓ | — |
| Commercial Rights | ✓ | — |
| Conditional Logic | — | ✓ |
| Custom Code | — | ✓ |
| Data Transform | — | ✓ |
| Error Handling | — | ✓ |
| Execution Logs | — | ✓ |
| Human in Loop | — | ✓ |
| Languages Supported | ✓ | — |
| Mobile App | ✓ | — |
| Music Generation | ✕ | — |
| Noise Removal | ✕ | — |
| Num Integrations | — | 3,000+ via AppExchange |
| Podcast Editing | ✓ | — |
| Scheduled Runs | — | ✓ |
| Team Features | — | ✓ |
| Text to Speech | ✕ | — |
| Transcription | ✓ | — |
| Trigger Types | — | webhook / schedule / record change / email / API event / user action / platform event |
| Visual Builder | — | ✓ |
| Voice Cloning | ✕ | — |
| Voice Styles | ✕ | — |
| Integrations | ||
| Adobe Audition | ✕ | — |
| API Access | ✓ | ✓ |
| Garageband | ✕ | — |
| Google Workspace | — | ✓ |
| Key Integrations | Zoom, Google Meet, Microsoft Teams, Salesforce, HubSpot, Slack, Notion, Aircall, RingCentral, Greenhouse, Lever, Asana, Zapier, Chrome Extension | Slack, Google Workspace, MuleSoft, SAP, Microsoft Teams |
| Openai Integration | — | ✓ |
| Slack | — | ✓ |
| Webhook Support | — | ✓ |
| Zapier | ✓ | — |