eDesk vs Fin
Fin uniquely has 9 features · eDesk uniquely has 6 features.
| eDesk | Fin | |
|---|---|---|
| Company | ||
| Founded | 2012 | 2011 |
| HQ | Dublin, Ireland | San Francisco, USA |
| AI model | OpenAI GPT models combined with eDesk's own e-commerce-specific data, classifications, and workflow controls | Apex 1.0 and Apex Flash (proprietary, custom-trained on customer experience interactions) |
| User base | 5,000+ eCommerce sellers | 12,000+ customers |
| Platforms | Web | Web, Voice, Chat, Email, SMS, WhatsApp, Slack, Instagram, Facebook Messenger, API |
| Languages | 6+ (English, French, German, Italian, Spanish, with AI auto-translation for any language) | Dozens of languages with real-time translation |
| Pricing | ||
| Pricing model | Subscription | Usage-based |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $49/mo | $0.99/outcome |
| Enterprise | Tailored pricing | Custom — contact sales |
| Refund policy | No refunds for cancellations or downgrades; account remains active until next payment date | — |
| All plans | Essential$49/agent/moGrowth$115/agent/moProfessional$149/agent/moEnterpriseCustomAI Assist (add-on)$30/agent/moTranslate (add-on)$19/agent/moFeedback (add-on)$99/account/mo | Fin with your current helpdesk$0.99 per outcome usageFin with Intercom helpdeskFrom $0.99 per outcome + $19 per helpdesk seat/month usagePro Add-on$99 per 1,000 conversations/month usageCopilot Add-on$35 per user/month |
| Positioning | ||
| Best for | E-commerce and marketplace support teams | Mid-market and enterprise businesses seeking an AI agent to automate customer service across multiple channels and helpdesks |
| Differentiator | eDesk is purpose-built for eCommerce with native integrations across 300+ marketplaces and platforms, combining a centralized smart inbox with AI Agent that automates up to 65% of support tickets and includes pre-sales revenue conversion tools. | Fin uses proprietary Apex AI models custom-trained on billions of customer experience interactions, achieving an industry-leading average 76% resolution rate across 12,000+ customers with outcome-based pricing so you only pay when issues are truly resolved. |
| Competitors | Gorgias, Zendesk, Freshdesk, ChannelReply, Dixa, Front | Zendesk AI, Freshdesk Freddy AI, Salesforce Einstein, Intercom (standalone), Ada, Tidio |
| Features | ||
| AI Copilot for Agents | — | ✓ |
| Csat Surveys | ✓ | — |
| Email & Ticketing | — | ✓ |
| Live Chat | ✓ | — |
| Live Chat Support | — | ✓ |
| Multi Brand Workflows | ✓ | — |
| Performance Reporting | ✓ | — |
| Proactive Outbound Suite | — | ✓ |
| Rule Based Automations | ✓ | — |
| Social Messaging | ✓ | — |
| Whatsapp & Sms | — | ✓ |
| Workflow Automations | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Amazon, eBay, Shopify, 300+ eCommerce platforms and marketplaces, social messaging channels, Google, Trustpilot | Salesforce, HubSpot, Freshdesk, Intercom, Shopify, Slack, WhatsApp, SMS, Instagram, Facebook Messenger, Okta, Azure AD, OneLogin, MCP |
| Salesforce | — | ✓ |
| Shopify | ✓ | ✓ |
| Slack | — | ✓ |