CoSupport AI vs Richpanel
CoSupport AI uniquely has 8 features · Richpanel uniquely has 8 features.
| CoSupport AI | Richpanel | |
|---|---|---|
| Company | ||
| Founded | 2020 | 2019 |
| HQ | — | San Francisco, USA |
| AI model | Proprietary (USPTO-patented architecture US11823031B1) | Proprietary |
| User base | 300+ brands | — |
| Platforms | Email, Chat, Apps, Social, Voice | Web, iOS, Android, Windows, Mac |
| Languages | 40+ | Yes — multilingual support with real-time two-way translation for agents |
| Pricing | ||
| Pricing model | Usage-based | Subscription |
| Free plan | No — 30-day free pilot with 1,000 free AI responses, not a permanent free tier | No |
| Free trial | Yes — 30-day pilot (1,000 free responses, no charge) | Yes |
| Starting price | $0.04/response | $89/mo |
| Enterprise | Custom — enterprise/custom volume pricing available on request | Custom |
| Refund policy | Full refund if AI does not hit 60% resolution rate by day 60 of service | 30-day full refund guarantee if 30% cost savings and 50% automation targets are not met within 30 days, even on annual contracts |
| All plans | Resolution-Basedfrom $0.19 per resolved ticket usageServer-Basedfrom $99/moResponse-Basedfrom $0.04 per response usage | PRO$89/mo per agentPRO MAX$119/mo per agentENTERPRISECustomSocial Media Moderator AI (Add-on)Free (up to 1,000 comments/month; tiered pricing for higher volumes) usageSidekick AI (Add-on)Free for unlimited useSelf Service Portal (Add-on)FreeCustomer Service AI (Add-on)$0.20 per AI-handled conversation per credit |
| Positioning | ||
| Best for | High-volume customer support teams seeking AI-resolved ticket automation | E-commerce stores needing multi-brand support, advanced analytics, and automation |
| Differentiator | Three pricing models: resolution-based (pay per resolved ticket), server-based (flat monthly fee), and response-based (pay per AI reply); voice AI agent documented in legal terms powered by ElevenLabs | 30% guaranteed savings vs Zendesk/Gorgias, 50% fewer tickets in 60 days, Self-Service Portal with automations |
| Competitors | Intercom Fin, Zendesk AI, Freshdesk Freddy AI, Tidio, Forethought | Gorgias, Zendesk |
| Features | ||
| Advanced Analytics | — | ✓ |
| Automations | — | ✓ |
| Multi Brand Support | — | ✓ |
| Multi Channel Support | — | ✓ |
| Resolution Based Pricing | ✓ | — |
| Response Based Pricing | ✓ | — |
| Sla Management | — | ✓ |
| Self Service Portal | — | ✓ |
| Server Based Pricing | ✓ | — |
| Unlimited AI Responses (Server Plan) | ✓ | — |
| Voice AI Agent | ✓ | — |
| Volume Discounts | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | — | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Key Integrations | Zendesk, Freshdesk, Zoho Desk, Intercom, Salesforce, Shopify, Slack | Shopify, Facebook, Instagram, WhatsApp, SMS, Phone, Email, Live Chat, multiple e-commerce platforms, help desk importer for Zendesk/Gorgias migration |
| Salesforce | ✓ | — |
| Shopify | ✓ | ✓ |
| Slack | ✓ | — |