CoSupport AI vs Nobi
CoSupport AI uniquely has 11 features · Nobi uniquely has 6 features.
| CoSupport AI | Nobi | |
|---|---|---|
| Company | ||
| Founded | 2020 | — |
| AI model | Proprietary (USPTO-patented architecture US11823031B1) | Proprietary (semantic/conversational AI) |
| User base | 300+ brands | — |
| Platforms | Email, Chat, Apps, Social, Voice | Web, Shopify app |
| Languages | 40+ | English only (not publicly stated otherwise) |
| Pricing | ||
| Pricing model | Usage-based | Usage-based |
| Free plan | No — 30-day free pilot with 1,000 free AI responses, not a permanent free tier | No |
| Free trial | Yes — 30-day pilot (1,000 free responses, no charge) | Yes |
| Starting price | $0.04/response | $25/mo |
| Enterprise | Custom — enterprise/custom volume pricing available on request | Custom pricing |
| Refund policy | Full refund if AI does not hit 60% resolution rate by day 60 of service | — |
| All plans | Resolution-Basedfrom $0.19 per resolved ticket usageServer-Basedfrom $99/moResponse-Basedfrom $0.04 per response usage | Standard$25/mo (up to $400/mo) usageEnterpriseCustom |
| Positioning | ||
| Best for | High-volume customer support teams seeking AI-resolved ticket automation | E-commerce sites needing AI-powered search and conversations |
| Differentiator | Three pricing models: resolution-based (pay per resolved ticket), server-based (flat monthly fee), and response-based (pay per AI reply); voice AI agent documented in legal terms powered by ElevenLabs | Built-in Model Context Protocol (MCP) endpoint enables external AI agents to discover and query the same deployment used for the website assistant without a separate integration |
| Competitors | Intercom Fin, Zendesk AI, Freshdesk Freddy AI, Tidio, Forethought | Searchie, Searchanise, Boost Commerce, Tidio, Gorgias, Yuma AI |
| Features | ||
| AI Search | — | ✓ |
| Analytics & Insights | — | ✓ |
| Conversational AI | — | ✓ |
| Knowledge Base | — | ✓ |
| Mcp Endpoint | — | ✓ |
| Resolution Based Pricing | ✓ | — |
| Response Based Pricing | ✓ | — |
| Server Based Pricing | ✓ | — |
| Shopify Integration | — | ✓ |
| Unlimited AI Responses (Server Plan) | ✓ | — |
| Voice AI Agent | ✓ | — |
| Volume Discounts | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✕ |
| Human Handover | ✓ | — |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✕ |
| Multilingual | ✓ | — |
| Sla Management | — | ✕ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Key Integrations | Zendesk, Freshdesk, Zoho Desk, Intercom, Salesforce, Shopify, Slack | Shopify, WooCommerce, headless/custom sites, Facebook remarketing pixel, Google Ads pixel, CRM (generic), existing forms |
| Salesforce | ✓ | — |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |