Cassidy AI vs Richpanel
Richpanel uniquely has 11 features · Cassidy AI uniquely has 9 features.
| Cassidy AI | Richpanel | |
|---|---|---|
| Company | ||
| Founded | 2023 | 2019 |
| HQ | New York, USA | San Francisco, USA |
| AI model | Multiple — OpenAI, Anthropic, Google (model-agnostic) | Proprietary |
| User base | 20,000+ teams worldwide | — |
| Platforms | Web, Chrome Extension, Edge Extension, MS Word Add-on, MS Excel Add-on, Gmail Add-on, Outlook Add-on, Slack, Microsoft Teams, Google Chat, API, Browser Embed | Web, iOS, Android, Windows, Mac |
| Languages | English primarily — multilingual not publicly stated | Yes — multilingual support with real-time two-way translation for agents |
| Pricing | ||
| Pricing model | Freemium | Subscription |
| Free plan | Yes | No |
| Free trial | Yes | Yes |
| Starting price | Free — Starter | $89/mo |
| Enterprise | Custom — contact sales for Enterprise plan with white-glove onboarding, SSO, advanced RBAC, dedicated success manager, and solution engineering | Custom |
| Refund policy | — | 30-day full refund guarantee if 30% cost savings and 50% automation targets are not met within 30 days, even on annual contracts |
| All plans | StarterFreeBusinessCustom | PRO$89/mo per agentPRO MAX$119/mo per agentENTERPRISECustomSocial Media Moderator AI (Add-on)Free (up to 1,000 comments/month; tiered pricing for higher volumes) usageSidekick AI (Add-on)Free for unlimited useSelf Service Portal (Add-on)FreeCustomer Service AI (Add-on)$0.20 per AI-handled conversation per credit |
| Positioning | ||
| Best for | Small teams and enterprises running AI automations at scale | E-commerce stores needing multi-brand support, advanced analytics, and automation |
| Differentiator | Flexible AI credit and storage scaling with white-glove onboarding, private Slack channel, solution engineering, and tailored SLAs on Business plan | 30% guaranteed savings vs Zendesk/Gorgias, 50% fewer tickets in 60 days, Self-Service Portal with automations |
| Competitors | Moveworks, Microsoft Copilot Studio, Glean, Guru, Notion AI, Relay.app, Make.com | Gorgias, Zendesk |
| Features | ||
| Access to All Features (Business) | ✓ | — |
| Advanced Analytics | — | ✓ |
| Automations | — | ✓ |
| Custom AI Credits & Storage | ✓ | — |
| Custom Seats & Workspaces | ✓ | — |
| Dedicated Success Manager | ✓ | — |
| Multi Brand Support | — | ✓ |
| Multi Channel Support | — | ✓ |
| Premium Onboarding & Support | ✓ | — |
| Sla Management | — | ✓ |
| Self Service Portal | — | ✓ |
| Whatsapp Integration | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✕ | ✓ |
| Multilingual | — | ✓ |
| Sentiment Analysis | — | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | — |
| Key Integrations | Slack, Microsoft Teams, Google Chat, Gmail, Outlook, MS Word, MS Excel, Chrome/Edge Extension, Salesforce, HubSpot, Intercom, Front, Google Drive, SharePoint, custom APIs, data warehouses | Shopify, Facebook, Instagram, WhatsApp, SMS, Phone, Email, Live Chat, multiple e-commerce platforms, help desk importer for Zendesk/Gorgias migration |
| Salesforce | ✓ | — |
| Shopify | — | ✓ |
| Slack | ✓ | — |