Cassidy AI vs Nobi
Cassidy AI uniquely has 10 features · Nobi uniquely has 7 features.
| Cassidy AI | Nobi | |
|---|---|---|
| Company | ||
| Founded | 2023 | — |
| HQ | New York, USA | — |
| AI model | Multiple — OpenAI, Anthropic, Google (model-agnostic) | Proprietary (semantic/conversational AI) |
| User base | 20,000+ teams worldwide | — |
| Platforms | Web, Chrome Extension, Edge Extension, MS Word Add-on, MS Excel Add-on, Gmail Add-on, Outlook Add-on, Slack, Microsoft Teams, Google Chat, API, Browser Embed | Web, Shopify app |
| Languages | English primarily — multilingual not publicly stated | English only (not publicly stated otherwise) |
| Pricing | ||
| Pricing model | Freemium | Usage-based |
| Free plan | Yes | No |
| Free trial | Yes | Yes |
| Starting price | Free — Starter | $25/mo |
| Enterprise | Custom — contact sales for Enterprise plan with white-glove onboarding, SSO, advanced RBAC, dedicated success manager, and solution engineering | Custom pricing |
| All plans | StarterFreeBusinessCustom | Standard$25/mo (up to $400/mo) usageEnterpriseCustom |
| Positioning | ||
| Best for | Small teams and enterprises running AI automations at scale | E-commerce sites needing AI-powered search and conversations |
| Differentiator | Flexible AI credit and storage scaling with white-glove onboarding, private Slack channel, solution engineering, and tailored SLAs on Business plan | Built-in Model Context Protocol (MCP) endpoint enables external AI agents to discover and query the same deployment used for the website assistant without a separate integration |
| Competitors | Moveworks, Microsoft Copilot Studio, Glean, Guru, Notion AI, Relay.app, Make.com | Searchie, Searchanise, Boost Commerce, Tidio, Gorgias, Yuma AI |
| Features | ||
| AI Search | — | ✓ |
| Access to All Features (Business) | ✓ | — |
| Analytics & Insights | — | ✓ |
| Conversational AI | — | ✓ |
| Custom AI Credits & Storage | ✓ | — |
| Custom Seats & Workspaces | ✓ | — |
| Dedicated Success Manager | ✓ | — |
| Knowledge Base | — | ✓ |
| Mcp Endpoint | — | ✓ |
| Premium Onboarding & Support | ✓ | — |
| Shopify Integration | — | ✓ |
| Whatsapp Integration | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✕ |
| Human Handover | ✓ | — |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✕ | ✕ |
| Sla Management | — | ✕ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | — |
| Key Integrations | Slack, Microsoft Teams, Google Chat, Gmail, Outlook, MS Word, MS Excel, Chrome/Edge Extension, Salesforce, HubSpot, Intercom, Front, Google Drive, SharePoint, custom APIs, data warehouses | Shopify, WooCommerce, headless/custom sites, Facebook remarketing pixel, Google Ads pixel, CRM (generic), existing forms |
| Salesforce | ✓ | — |
| Shopify | — | ✓ |
| Slack | ✓ | ✓ |