Cassidy AI vs Help Scout
Help Scout uniquely has 11 features · Cassidy AI uniquely has 6 features.
| Cassidy AI | Help Scout | |
|---|---|---|
| Company | ||
| Founded | 2023 | 2011 |
| HQ | New York, USA | Boston, USA |
| AI model | Multiple — OpenAI, Anthropic, Google (model-agnostic) | Proprietary |
| User base | 20,000+ teams worldwide | 12,000+ companies |
| Platforms | Web, Chrome Extension, Edge Extension, MS Word Add-on, MS Excel Add-on, Gmail Add-on, Outlook Add-on, Slack, Microsoft Teams, Google Chat, API, Browser Embed | Web, iOS, Android |
| Languages | English primarily — multilingual not publicly stated | Multiple (exact count not publicly stated) |
| Pricing | ||
| Pricing model | Freemium | Freemium |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Starting price | Free — Starter | $30/user/mo |
| Enterprise | Custom — contact sales for Enterprise plan with white-glove onboarding, SSO, advanced RBAC, dedicated success manager, and solution engineering | $75/mo — Pro (with dedicated onboarding and strategic account manager; custom pricing for larger contracts implied) |
| All plans | StarterFreeBusinessCustom | FreeFreeStandard$30/user/moPlus$54/user/moPro$90/user/moAI Answers$0.75/resolution usage |
| Positioning | ||
| Best for | Small teams and enterprises running AI automations at scale | Growing teams managing customer support across multiple channels |
| Differentiator | Flexible AI credit and storage scaling with white-glove onboarding, private Slack channel, solution engineering, and tailored SLAs on Business plan | Help Scout combines a human-first shared inbox with contextual AI that resolves 73% of interactions on average, while maintaining a customer-friendly interface that avoids bot-heavy experiences. |
| Competitors | Moveworks, Microsoft Copilot Studio, Glean, Guru, Notion AI, Relay.app, Make.com | Zendesk, Intercom, Freshdesk, Gorgias, Front |
| Features | ||
| AI Inbox Assistant | — | ✓ |
| Access to All Features (Business) | ✓ | — |
| Custom AI Credits & Storage | ✓ | — |
| Custom Seats & Workspaces | ✓ | — |
| Dedicated Success Manager | ✓ | — |
| Hipaa Compliance | — | ✓ |
| Live Chat | — | ✓ |
| Multiple Inboxes | — | ✓ |
| Premium Onboarding & Support | ✓ | — |
| Salesforce/Jira/Hubspot Integration | — | ✓ |
| Whatsapp Messaging | — | ✓ |
| Whatsapp Integration | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✕ | ✓ |
| Multilingual | — | ✓ |
| Sla Management | — | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | Slack, Microsoft Teams, Google Chat, Gmail, Outlook, MS Word, MS Excel, Chrome/Edge Extension, Salesforce, HubSpot, Intercom, Front, Google Drive, SharePoint, custom APIs, data warehouses | Salesforce, HubSpot, Jira, Shopify, Slack, Zapier, Aircall, Facebook Messenger, Instagram, WhatsApp |
| Salesforce | ✓ | ✓ |
| Shopify | — | ✓ |
| Slack | ✓ | ✓ |
| Zapier | — | ✓ |