Cassidy AI vs eesel AI
eesel AI uniquely has 9 features · Cassidy AI uniquely has 7 features.
| Cassidy AI | eesel AI | |
|---|---|---|
| Company | ||
| Founded | 2023 | 2021 |
| HQ | New York, USA | Sydney, Australia |
| AI model | Multiple — OpenAI, Anthropic, Google (model-agnostic) | GPT-4 / Claude (underlying LLMs, proprietary orchestration) |
| User base | 20,000+ teams worldwide | 1.2M+ users supported across customer base |
| Platforms | Web, Chrome Extension, Edge Extension, MS Word Add-on, MS Excel Add-on, Gmail Add-on, Outlook Add-on, Slack, Microsoft Teams, Google Chat, API, Browser Embed | Web, Slack, Microsoft Teams, Zendesk, Freshdesk, Intercom, Jira, Salesforce, Shopify, and other helpdesk/chat platforms |
| Languages | English primarily — multilingual not publicly stated | Multiple — responds in the language the customer writes in (explicitly stated); 20+ languages supported |
| Pricing | ||
| Pricing model | Freemium | Usage-based |
| Free plan | Yes | Yes — $50 free usage credit plus 2 free blog generations, no credit card required, all features unlocked |
| Free trial | Yes | Yes |
| Starting price | Free — Starter | $0.40/ticket |
| Enterprise | Custom — contact sales for Enterprise plan with white-glove onboarding, SSO, advanced RBAC, dedicated success manager, and solution engineering | $1,000/mo platform fee plus usage |
| All plans | StarterFreeBusinessCustom | FreeFree usageTickets$100/mo (up to $20,000/mo) usageBlog Posts$20/mo (up to $2,000/mo) usageChat Widget`$100/mo (up to $20,000/mo) |
| Positioning | ||
| Best for | Small teams and enterprises running AI automations at scale | Customer support automation via tickets, blog posts, and chat |
| Differentiator | Flexible AI credit and storage scaling with white-glove onboarding, private Slack channel, solution engineering, and tailored SLAs on Business plan | Usage-based pricing billed per ticket or conversation handled, not per reply or message |
| Competitors | Moveworks, Microsoft Copilot Studio, Glean, Guru, Notion AI, Relay.app, Make.com | Intercom Fin, Tidio, Freshdesk Freddy AI, Zendesk AI, Forethought, My AskAI |
| Features | ||
| Access to All Features (Business) | ✓ | — |
| Blog Post Generation | — | ✓ |
| Chat Widget | — | ✓ |
| Custom AI Credits & Storage | ✓ | — |
| Custom Seats & Workspaces | ✓ | — |
| Dedicated Success Manager | ✓ | — |
| Helpdesk Integration | — | ✓ |
| Multilingual Support | — | ✓ |
| Premium Onboarding & Support | ✓ | — |
| SEO Writing Included | — | ✓ |
| Ticket Automation | — | ✓ |
| Whatsapp Integration | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✕ | ✓ |
| Multilingual | — | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | — |
| Key Integrations | Slack, Microsoft Teams, Google Chat, Gmail, Outlook, MS Word, MS Excel, Chrome/Edge Extension, Salesforce, HubSpot, Intercom, Front, Google Drive, SharePoint, custom APIs, data warehouses | Zendesk, Freshdesk, Intercom, Jira Service Management, Salesforce Service Cloud, Front, Slack, Microsoft Teams, Confluence, Notion, Google Docs, SharePoint, Shopify |
| Salesforce | ✓ | ✓ |
| Shopify | — | ✓ |
| Slack | ✓ | ✓ |