Cassidy AI vs Dixa
Dixa uniquely has 11 features · Cassidy AI uniquely has 9 features.
| Cassidy AI | Dixa | |
|---|---|---|
| Company | ||
| Founded | 2023 | 2015 |
| HQ | New York, USA | Copenhagen, Denmark |
| AI model | Multiple — OpenAI, Anthropic, Google (model-agnostic) | Proprietary (Mim AI Agent + GPT-powered Co-Pilot) |
| User base | 20,000+ teams worldwide | — |
| Platforms | Web, Chrome Extension, Edge Extension, MS Word Add-on, MS Excel Add-on, Gmail Add-on, Outlook Add-on, Slack, Microsoft Teams, Google Chat, API, Browser Embed | Web |
| Languages | English primarily — multilingual not publicly stated | 30+ (Mim AI Agent supports 30+ languages) |
| Pricing | ||
| Pricing model | Freemium | Subscription |
| Free plan | Yes | No |
| Free trial | Yes | No |
| Starting price | Free — Starter | €109/agent/mo |
| Enterprise | Custom — contact sales for Enterprise plan with white-glove onboarding, SSO, advanced RBAC, dedicated success manager, and solution engineering | Custom |
| All plans | StarterFreeBusinessCustom | Growth€109/agent/moUltimate€169/agent/moPrime€215/agent/mo |
| Positioning | ||
| Best for | Small teams and enterprises running AI automations at scale | Customer service teams from growing to enterprise scale |
| Differentiator | Flexible AI credit and storage scaling with white-glove onboarding, private Slack channel, solution engineering, and tailored SLAs on Business plan | Dixa unifies every channel (including native voice) and its own agentic AI (Mim) from day one in a single platform purpose-built for ecommerce, with per-conversation AI pricing rather than per-resolution to keep costs predictable. |
| Competitors | Moveworks, Microsoft Copilot Studio, Glean, Guru, Notion AI, Relay.app, Make.com | Zendesk, Freshdesk, Intercom, Gorgias, Kustomer |
| Features | ||
| 3rd Party AI Integrations | — | ✓ |
| AI Agent (Mim) | — | ✓ |
| Access to All Features (Business) | ✓ | — |
| Call Recording | — | ✓ |
| Custom AI Credits & Storage | ✓ | — |
| Custom Seats & Workspaces | ✓ | — |
| Dedicated Success Manager | ✓ | — |
| Ivr | — | ✓ |
| Intelligent Routing | — | ✓ |
| Knowledge Base | — | ✓ |
| Premium Onboarding & Support | ✓ | — |
| Whatsapp Integration | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✕ | ✓ |
| Multilingual | — | ✓ |
| Sentiment Analysis | — | ✓ |
| Sla Management | — | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | — |
| Key Integrations | Slack, Microsoft Teams, Google Chat, Gmail, Outlook, MS Word, MS Excel, Chrome/Edge Extension, Salesforce, HubSpot, Intercom, Front, Google Drive, SharePoint, custom APIs, data warehouses | Shopify, Klaviyo, 35+ native integrations, 3rd-party AI integrations (Ultimate+), custom integrations via API and webhooks |
| Salesforce | ✓ | — |
| Shopify | — | ✓ |
| Slack | ✓ | — |