Botpress vs Cassidy AI
Botpress uniquely has 12 features · Cassidy AI uniquely has 6 features.
| Botpress | Cassidy AI | |
|---|---|---|
| Company | ||
| Founded | 2015 | 2023 |
| HQ | Montreal, Canada | New York, USA |
| AI model | Multiple LLMs (GPT-4, Claude, Gemini, and others via Hub) | Multiple — OpenAI, Anthropic, Google (model-agnostic) |
| User base | 750K+ AI agents built | 20,000+ teams worldwide |
| Platforms | Web, WhatsApp, Webchat, Voice (Enterprise), API | Web, Chrome Extension, Edge Extension, MS Word Add-on, MS Excel Add-on, Gmail Add-on, Outlook Add-on, Slack, Microsoft Teams, Google Chat, API, Browser Embed |
| Languages | 100+ (multilingual support via LLM translation layer) | English primarily — multilingual not publicly stated |
| Pricing | ||
| Pricing model | Freemium | Freemium |
| Free plan | Yes | Yes |
| Free trial | No | Yes |
| Starting price | $189/mo | Free — Starter |
| Enterprise | Custom | Custom — contact sales for Enterprise plan with white-glove onboarding, SSO, advanced RBAC, dedicated success manager, and solution engineering |
| All plans | FreeFreePlus$189/mo (up to $6,559/yr)Team$939/mo (up to $5,189/yr)EnterpriseCustom | StarterFreeBusinessCustom |
| Positioning | ||
| Best for | SMBs and enterprises building AI-powered customer support agents and helpdesks without heavy engineering resources | Small teams and enterprises running AI automations at scale |
| Differentiator | AI-native helpdesk that resolves multi-step support tickets end-to-end (refunds, account updates, workflows) without per-seat pricing, built on 10 years of AI infrastructure with SOC II, GDPR, and KPMG pen-testing. | Flexible AI credit and storage scaling with white-glove onboarding, private Slack channel, solution engineering, and tailored SLAs on Business plan |
| Competitors | Intercom, Zendesk, Tidio, Freshdesk, Drift | Moveworks, Microsoft Copilot Studio, Glean, Guru, Notion AI, Relay.app, Make.com |
| Features | ||
| AI Usage Included | ✓ | — |
| Access to All Features (Business) | — | ✓ |
| Botpress Studio + Adk | ✓ | — |
| Custom AI Credits & Storage | — | ✓ |
| Custom Seats & Workspaces | — | ✓ |
| Dedicated Success Manager | — | ✓ |
| Premium Onboarding & Support | — | ✓ |
| Teams, Routing & Rbac | ✓ | — |
| Technical Support via Live Chat | ✓ | — |
| Unlimited AI Agents | ✓ | — |
| Whatsapp Integration | — | ✓ |
| Whitelabel Webchat | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✕ |
| Multilingual | ✓ | — |
| Sla Management | ✓ | — |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | — |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | WhatsApp, Webchat, Voice (Enterprise), Shopify, Salesforce, HubSpot, Slack, Zapier, Zendesk, Intercom, and 100+ via Hub | Slack, Microsoft Teams, Google Chat, Gmail, Outlook, MS Word, MS Excel, Chrome/Edge Extension, Salesforce, HubSpot, Intercom, Front, Google Drive, SharePoint, custom APIs, data warehouses |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | — |
| Slack | ✓ | ✓ |
| Zapier | ✓ | — |