Freshworks vs Zipchat AI
Freshworks uniquely has 13 features · Zipchat AI uniquely has 6 features.
| Freshworks | Zipchat AI | |
|---|---|---|
| Company | ||
| Founded | 2010 | 2023 |
| HQ | San Mateo, USA | Wilmington, Delaware |
| AI model | Freddy AI (Proprietary, built on OpenAI and other LLMs) | Proprietary (LLM-based, likely GPT-4 backend) |
| User base | 60,000+ businesses | Thousands of stores (exact count not publicly stated) |
| Platforms | Web, iOS, Android, Chrome | Shopify, Slack, Zapier, Salesforce, Salesforce Commerce Cloud |
| Languages | 30+ | All languages |
| Pricing | ||
| Pricing model | Subscription | Subscription |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $29/mo | $49/mo |
| Enterprise | Custom | $999/mo |
| Refund policy | — | 30-day money back guarantee |
| All plans | Starter$29/moGrowth$59/moPro$119/moEnterpriseCustom | Starter$49/moGrowth$129/moPro$249/moScale$499/moUnlimitedFrom $999/mo |
| Positioning | ||
| Best for | IT teams | Ecommerce brands on Shopify and WooCommerce seeking AI-driven sales and support automation |
| Differentiator | Freddy AI included in Enterprise plan with AI Copilot add-on available across Pro and Enterprise | Per-reply usage model with store/website limits and AI training pages scaling across tiers |
| Competitors | Zendesk, Intercom, HubSpot Service Hub, Salesforce Service Cloud, Zoho Desk | Tidio, Gorgias, Zendesk, Intercom, Freshdesk |
| Features | ||
| AI Training Pages | — | ✓ |
| All Channels | — | ✓ |
| Change Management | ✓ | — |
| Custom API Access | — | ✓ |
| Email Forwarding | — | ✓ |
| Freddy AI Copilot | ✓ | — |
| Incident Management | ✓ | — |
| Knowledge Management | ✓ | — |
| Sla Management | ✓ | — |
| Unlimited Team Members | — | ✓ |
| Workload Management | ✓ | — |
| Zapier Integration | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | — |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | — |
| Sla Management | ✓ | — |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | — |
| Key Integrations | Salesforce, HubSpot, Slack, Shopify, Zapier, Jira, Microsoft Teams, Google Workspace, WhatsApp, Facebook Messenger, Twilio | Shopify, WooCommerce, WordPress (official plugin), Instagram, WhatsApp, Messenger, Email, Any External API |
| Salesforce | ✓ | — |
| Shopify | ✓ | ✓ |
| Slack | ✓ | — |
| Zapier | ✓ | — |