eDesk vs My AskAI
eDesk uniquely has 9 features · My AskAI uniquely has 9 features.
| eDesk | My AskAI | |
|---|---|---|
| Company | ||
| Founded | 2012 | 2022 |
| HQ | Dublin, Ireland | London, United Kingdom |
| AI model | OpenAI GPT models combined with eDesk's own e-commerce-specific data, classifications, and workflow controls | — |
| User base | 5,000+ eCommerce sellers | 250+ businesses, 1.4M+ tickets resolved |
| Platforms | Web | Web, Chrome Extension |
| Languages | 6+ (English, French, German, Italian, Spanish, with AI auto-translation for any language) | 95+ languages (fully multilingual) |
| Pricing | ||
| Pricing model | Subscription | Subscription |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $49/mo | $199/mo |
| Enterprise | Tailored pricing | From $999/mo |
| Refund policy | No refunds for cancellations or downgrades; account remains active until next payment date | 60% AI resolution or money back guarantee stated on pricing page |
| All plans | Essential$49/agent/moGrowth$115/agent/moProfessional$149/agent/moEnterpriseCustomAI Assist (add-on)$30/agent/moTranslate (add-on)$19/agent/moFeedback (add-on)$99/account/mo | Pro$199/moScale$499/moEnterpriseFrom $999/mo |
| Positioning | ||
| Best for | E-commerce and marketplace support teams | Companies using AI for customer support, from startups to large enterprises |
| Differentiator | eDesk is purpose-built for eCommerce with native integrations across 300+ marketplaces and platforms, combining a centralized smart inbox with AI Agent that automates up to 65% of support tickets and includes pre-sales revenue conversion tools. | At approximately $0.10 per ticket, My AskAI claims to be up to 5x cheaper than competing AI agents like Intercom Fin and Zendesk AI while achieving over 75% average ticket resolution directly within existing helpdesks — no developer required. |
| Competitors | Gorgias, Zendesk, Freshdesk, ChannelReply, Dixa, Front | Intercom Fin, Zendesk AI, Freshdesk Freddy, HubSpot Breeze AI, Gorgias AI |
| Features | ||
| AI Self Learning | — | ✓ |
| Advanced Analytics & Insights | — | ✓ |
| Automated Sentiment Scoring | — | ✓ |
| Csat Surveys | ✓ | — |
| Helpdesk Integrations (Zendesk, Intercom, Freshdesk) | — | ✓ |
| Live Chat | ✓ | — |
| Multi Agent Setup | — | ✓ |
| Multi Brand Workflows | ✓ | — |
| Performance Reporting | ✓ | — |
| Rule Based Automations | ✓ | — |
| Soc 2 Type Ii Certified | — | ✓ |
| Social Messaging | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | — |
| Sla Management | ✓ | — |
| Ticket Management | ✓ | ✓ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Amazon, eBay, Shopify, 300+ eCommerce platforms and marketplaces, social messaging channels, Google, Trustpilot | Intercom, Zendesk, Gorgias, Freshdesk, HubSpot, Google Drive, Notion, Slack, Microsoft Teams, Chrome Extension, CRMs/ERPs/APIs via custom connection |
| Shopify | ✓ | — |
| Slack | — | ✓ |