CoSupport AI vs My AskAI
CoSupport AI uniquely has 8 features · My AskAI uniquely has 8 features.
| CoSupport AI | My AskAI | |
|---|---|---|
| Company | ||
| Founded | 2020 | 2022 |
| HQ | — | London, United Kingdom |
| AI model | Proprietary (USPTO-patented architecture US11823031B1) | — |
| User base | 300+ brands | 250+ businesses, 1.4M+ tickets resolved |
| Platforms | Email, Chat, Apps, Social, Voice | Web, Chrome Extension |
| Languages | 40+ | 95+ languages (fully multilingual) |
| Pricing | ||
| Pricing model | Usage-based | Subscription |
| Free plan | No — 30-day free pilot with 1,000 free AI responses, not a permanent free tier | No |
| Free trial | Yes — 30-day pilot (1,000 free responses, no charge) | Yes |
| Starting price | $0.04/response | $199/mo |
| Enterprise | Custom — enterprise/custom volume pricing available on request | From $999/mo |
| Refund policy | Full refund if AI does not hit 60% resolution rate by day 60 of service | 60% AI resolution or money back guarantee stated on pricing page |
| All plans | Resolution-Basedfrom $0.19 per resolved ticket usageServer-Basedfrom $99/moResponse-Basedfrom $0.04 per response usage | Pro$199/moScale$499/moEnterpriseFrom $999/mo |
| Positioning | ||
| Best for | High-volume customer support teams seeking AI-resolved ticket automation | Companies using AI for customer support, from startups to large enterprises |
| Differentiator | Three pricing models: resolution-based (pay per resolved ticket), server-based (flat monthly fee), and response-based (pay per AI reply); voice AI agent documented in legal terms powered by ElevenLabs | At approximately $0.10 per ticket, My AskAI claims to be up to 5x cheaper than competing AI agents like Intercom Fin and Zendesk AI while achieving over 75% average ticket resolution directly within existing helpdesks — no developer required. |
| Competitors | Intercom Fin, Zendesk AI, Freshdesk Freddy AI, Tidio, Forethought | Intercom Fin, Zendesk AI, Freshdesk Freddy, HubSpot Breeze AI, Gorgias AI |
| Features | ||
| AI Self Learning | — | ✓ |
| Advanced Analytics & Insights | — | ✓ |
| Automated Sentiment Scoring | — | ✓ |
| Helpdesk Integrations (Zendesk, Intercom, Freshdesk) | — | ✓ |
| Multi Agent Setup | — | ✓ |
| Resolution Based Pricing | ✓ | — |
| Response Based Pricing | ✓ | — |
| Soc 2 Type Ii Certified | — | ✓ |
| Server Based Pricing | ✓ | — |
| Unlimited AI Responses (Server Plan) | ✓ | — |
| Voice AI Agent | ✓ | — |
| Volume Discounts | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Zendesk, Freshdesk, Zoho Desk, Intercom, Salesforce, Shopify, Slack | Intercom, Zendesk, Gorgias, Freshdesk, HubSpot, Google Drive, Notion, Slack, Microsoft Teams, Chrome Extension, CRMs/ERPs/APIs via custom connection |
| Salesforce | ✓ | — |
| Shopify | ✓ | — |
| Slack | ✓ | ✓ |