CoSupport AI vs eDesk
CoSupport AI uniquely has 8 features · eDesk uniquely has 8 features.
| CoSupport AI | eDesk | |
|---|---|---|
| Company | ||
| Founded | 2020 | 2012 |
| HQ | — | Dublin, Ireland |
| AI model | Proprietary (USPTO-patented architecture US11823031B1) | OpenAI GPT models combined with eDesk's own e-commerce-specific data, classifications, and workflow controls |
| User base | 300+ brands | 5,000+ eCommerce sellers |
| Platforms | Email, Chat, Apps, Social, Voice | Web |
| Languages | 40+ | 6+ (English, French, German, Italian, Spanish, with AI auto-translation for any language) |
| Pricing | ||
| Pricing model | Usage-based | Subscription |
| Free plan | No — 30-day free pilot with 1,000 free AI responses, not a permanent free tier | No |
| Free trial | Yes — 30-day pilot (1,000 free responses, no charge) | Yes |
| Starting price | $0.04/response | $49/mo |
| Enterprise | Custom — enterprise/custom volume pricing available on request | Tailored pricing |
| Refund policy | Full refund if AI does not hit 60% resolution rate by day 60 of service | No refunds for cancellations or downgrades; account remains active until next payment date |
| All plans | Resolution-Basedfrom $0.19 per resolved ticket usageServer-Basedfrom $99/moResponse-Basedfrom $0.04 per response usage | Essential$49/agent/moGrowth$115/agent/moProfessional$149/agent/moEnterpriseCustomAI Assist (add-on)$30/agent/moTranslate (add-on)$19/agent/moFeedback (add-on)$99/account/mo |
| Positioning | ||
| Best for | High-volume customer support teams seeking AI-resolved ticket automation | E-commerce and marketplace support teams |
| Differentiator | Three pricing models: resolution-based (pay per resolved ticket), server-based (flat monthly fee), and response-based (pay per AI reply); voice AI agent documented in legal terms powered by ElevenLabs | eDesk is purpose-built for eCommerce with native integrations across 300+ marketplaces and platforms, combining a centralized smart inbox with AI Agent that automates up to 65% of support tickets and includes pre-sales revenue conversion tools. |
| Competitors | Intercom Fin, Zendesk AI, Freshdesk Freddy AI, Tidio, Forethought | Gorgias, Zendesk, Freshdesk, ChannelReply, Dixa, Front |
| Features | ||
| Csat Surveys | — | ✓ |
| Live Chat | — | ✓ |
| Multi Brand Workflows | — | ✓ |
| Performance Reporting | — | ✓ |
| Resolution Based Pricing | ✓ | — |
| Response Based Pricing | ✓ | — |
| Rule Based Automations | — | ✓ |
| Server Based Pricing | ✓ | — |
| Social Messaging | — | ✓ |
| Unlimited AI Responses (Server Plan) | ✓ | — |
| Voice AI Agent | ✓ | — |
| Volume Discounts | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | — | ✓ |
| Sla Management | — | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Key Integrations | Zendesk, Freshdesk, Zoho Desk, Intercom, Salesforce, Shopify, Slack | Amazon, eBay, Shopify, 300+ eCommerce platforms and marketplaces, social messaging channels, Google, Trustpilot |
| Salesforce | ✓ | — |
| Shopify | ✓ | ✓ |
| Slack | ✓ | — |