Cassidy AI vs eDesk
eDesk uniquely has 11 features · Cassidy AI uniquely has 9 features.
| Cassidy AI | eDesk | |
|---|---|---|
| Company | ||
| Founded | 2023 | 2012 |
| HQ | New York, USA | Dublin, Ireland |
| AI model | Multiple — OpenAI, Anthropic, Google (model-agnostic) | OpenAI GPT models combined with eDesk's own e-commerce-specific data, classifications, and workflow controls |
| User base | 20,000+ teams worldwide | 5,000+ eCommerce sellers |
| Platforms | Web, Chrome Extension, Edge Extension, MS Word Add-on, MS Excel Add-on, Gmail Add-on, Outlook Add-on, Slack, Microsoft Teams, Google Chat, API, Browser Embed | Web |
| Languages | English primarily — multilingual not publicly stated | 6+ (English, French, German, Italian, Spanish, with AI auto-translation for any language) |
| Pricing | ||
| Pricing model | Freemium | Subscription |
| Free plan | Yes | No |
| Free trial | Yes | Yes |
| Starting price | Free — Starter | $49/mo |
| Enterprise | Custom — contact sales for Enterprise plan with white-glove onboarding, SSO, advanced RBAC, dedicated success manager, and solution engineering | Tailored pricing |
| Refund policy | — | No refunds for cancellations or downgrades; account remains active until next payment date |
| All plans | StarterFreeBusinessCustom | Essential$49/agent/moGrowth$115/agent/moProfessional$149/agent/moEnterpriseCustomAI Assist (add-on)$30/agent/moTranslate (add-on)$19/agent/moFeedback (add-on)$99/account/mo |
| Positioning | ||
| Best for | Small teams and enterprises running AI automations at scale | E-commerce and marketplace support teams |
| Differentiator | Flexible AI credit and storage scaling with white-glove onboarding, private Slack channel, solution engineering, and tailored SLAs on Business plan | eDesk is purpose-built for eCommerce with native integrations across 300+ marketplaces and platforms, combining a centralized smart inbox with AI Agent that automates up to 65% of support tickets and includes pre-sales revenue conversion tools. |
| Competitors | Moveworks, Microsoft Copilot Studio, Glean, Guru, Notion AI, Relay.app, Make.com | Gorgias, Zendesk, Freshdesk, ChannelReply, Dixa, Front |
| Features | ||
| Access to All Features (Business) | ✓ | — |
| Csat Surveys | — | ✓ |
| Custom AI Credits & Storage | ✓ | — |
| Custom Seats & Workspaces | ✓ | — |
| Dedicated Success Manager | ✓ | — |
| Live Chat | — | ✓ |
| Multi Brand Workflows | — | ✓ |
| Performance Reporting | — | ✓ |
| Premium Onboarding & Support | ✓ | — |
| Rule Based Automations | — | ✓ |
| Social Messaging | — | ✓ |
| Whatsapp Integration | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✕ | ✓ |
| Multilingual | — | ✓ |
| Sentiment Analysis | — | ✓ |
| Sla Management | — | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | — |
| Key Integrations | Slack, Microsoft Teams, Google Chat, Gmail, Outlook, MS Word, MS Excel, Chrome/Edge Extension, Salesforce, HubSpot, Intercom, Front, Google Drive, SharePoint, custom APIs, data warehouses | Amazon, eBay, Shopify, 300+ eCommerce platforms and marketplaces, social messaging channels, Google, Trustpilot |
| Salesforce | ✓ | — |
| Shopify | — | ✓ |
| Slack | ✓ | — |